Customer Service Team Lead
Central Executives Central Executives Bensalem, PA Bensalem, PA Full-time Full-time $700 - $900 a week $700 - $900 a week 17 hours ago 17 hours ago 17 hours ago As a Team Lead in a sales-driven retail environment, your primary responsibility will be to lead and support a team of sales and customer service representatives.
You will play a crucial role in driving sales, ensuring exceptional customer service, and maintaining operational efficiency.
Responsibilities:
Team Management:
Provide leadership and guidance to a team of sales and customer service representatives.
Set performance expectations, monitor individual and team goals, and provide regular feedback and coaching to improve performance.
Sales Target Achievement:
Work closely with the team to meet or exceed sales targets.
Set sales goals, develop sales strategies, and motivate team members to maximize sales opportunities.
Lead by example in actively promoting products, closing sales, and delivering exceptional customer service.
Customer Service Excellence:
Ensure the team delivers outstanding customer service by providing training and coaching on customer engagement, product knowledge, and problem-solving.
Address escalated customer concerns and provide appropriate resolutions to ensure customer satisfaction.
Team Training and Development:
Identify training needs within the team and provide ongoing training and development programs.
Conduct regular product knowledge sessions, sales techniques workshops, and customer service training to enhance the team's skills and knowledge.
Operational Efficiency:
Collaborate with store management to ensure operational efficiency and adherence to company policies and procedures.
Assist in inventory management, visual merchandising, and maintaining a clean and organized sales floor.
Monitor and address any operational issues that may impact sales or customer experience.
Performance Analysis and Reporting:
Track team performance metrics and provide regular reports to management.
Analyze sales data, customer feedback, and key performance indicators to identify areas for improvement and develop action plans accordingly.
Team Motivation and Morale:
Foster a positive and motivating work environment.
Recognize and reward team members' achievements and provide constructive feedback to encourage continuous improvement.
Promote teamwork, collaboration, and a customer-centric mindset within the team.
Collaboration and Communication:
Establish effective communication channels with team members, store management, and other departments.
Ensure clear and consistent communication of sales goals, promotions, and company updates.
Foster open lines of communication to address any challenges or concerns within the team.
Requirements:
Education and
Experience:
High school diploma or equivalent is typically required.
Previous experience in a sales or customer service role, preferably in a retail environment, is essential.
Experience in a leadership or supervisory position is highly desired.
Sales and Customer Service Skills:
Strong sales acumen with a proven track record in achieving sales targets.
Excellent customer service and interpersonal skills.
Ability to build rapport with customers and provide exceptional service.
Experience in resolving customer complaints and handling difficult situations.
Leadership Abilities:
Demonstrated leadership skills with the ability to motivate and inspire a team.
Strong coaching and mentoring skills to develop team members' sales and customer service abilities.
Ability to delegate tasks effectively and manage priorities.
Product Knowledge:
Solid understanding of the products and services offered by the retailer.
Stay updated on industry trends, new product releases, and competitive offerings.
Ability to effectively communicate product features and benefits to customers.
Communication and Collaboration:
Excellent verbal and written communication skills.
Ability to communicate effectively with team members, management, and customers.
Collaborative mindset with the ability to work well in a team-oriented environment.
Problem-solving Skills:
Strong analytical and problem-solving abilities.
Ability to address and resolve operational and customer-related issues effectively.
Proactive approach to identifying opportunities for process improvements.
Organizational Skills:
Strong organizational and multitasking abilities.
Ability to prioritize tasks, meet deadlines, and manage time effectively in a fast-paced retail environment.
Please note, this is for our satellite client in the Bensalem area, not our corporate headquarters Job Type:
Full-time Pay:
$700.
00 - $900.
00 per week
Benefits:
Health insurance Schedule:
8 hour shift Monday to Friday Weekend availability Ability to commute/relocate:
Bensalem, PA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have a reliable form of transportation? Do you have full time availability, including one weekend day? Can you travel up to 30 miles to our retail locations?
Experience:
Microsoft Office:
1 year (Preferred) Sales:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will play a crucial role in driving sales, ensuring exceptional customer service, and maintaining operational efficiency.
Responsibilities:
Team Management:
Provide leadership and guidance to a team of sales and customer service representatives.
Set performance expectations, monitor individual and team goals, and provide regular feedback and coaching to improve performance.
Sales Target Achievement:
Work closely with the team to meet or exceed sales targets.
Set sales goals, develop sales strategies, and motivate team members to maximize sales opportunities.
Lead by example in actively promoting products, closing sales, and delivering exceptional customer service.
Customer Service Excellence:
Ensure the team delivers outstanding customer service by providing training and coaching on customer engagement, product knowledge, and problem-solving.
Address escalated customer concerns and provide appropriate resolutions to ensure customer satisfaction.
Team Training and Development:
Identify training needs within the team and provide ongoing training and development programs.
Conduct regular product knowledge sessions, sales techniques workshops, and customer service training to enhance the team's skills and knowledge.
Operational Efficiency:
Collaborate with store management to ensure operational efficiency and adherence to company policies and procedures.
Assist in inventory management, visual merchandising, and maintaining a clean and organized sales floor.
Monitor and address any operational issues that may impact sales or customer experience.
Performance Analysis and Reporting:
Track team performance metrics and provide regular reports to management.
Analyze sales data, customer feedback, and key performance indicators to identify areas for improvement and develop action plans accordingly.
Team Motivation and Morale:
Foster a positive and motivating work environment.
Recognize and reward team members' achievements and provide constructive feedback to encourage continuous improvement.
Promote teamwork, collaboration, and a customer-centric mindset within the team.
Collaboration and Communication:
Establish effective communication channels with team members, store management, and other departments.
Ensure clear and consistent communication of sales goals, promotions, and company updates.
Foster open lines of communication to address any challenges or concerns within the team.
Requirements:
Education and
Experience:
High school diploma or equivalent is typically required.
Previous experience in a sales or customer service role, preferably in a retail environment, is essential.
Experience in a leadership or supervisory position is highly desired.
Sales and Customer Service Skills:
Strong sales acumen with a proven track record in achieving sales targets.
Excellent customer service and interpersonal skills.
Ability to build rapport with customers and provide exceptional service.
Experience in resolving customer complaints and handling difficult situations.
Leadership Abilities:
Demonstrated leadership skills with the ability to motivate and inspire a team.
Strong coaching and mentoring skills to develop team members' sales and customer service abilities.
Ability to delegate tasks effectively and manage priorities.
Product Knowledge:
Solid understanding of the products and services offered by the retailer.
Stay updated on industry trends, new product releases, and competitive offerings.
Ability to effectively communicate product features and benefits to customers.
Communication and Collaboration:
Excellent verbal and written communication skills.
Ability to communicate effectively with team members, management, and customers.
Collaborative mindset with the ability to work well in a team-oriented environment.
Problem-solving Skills:
Strong analytical and problem-solving abilities.
Ability to address and resolve operational and customer-related issues effectively.
Proactive approach to identifying opportunities for process improvements.
Organizational Skills:
Strong organizational and multitasking abilities.
Ability to prioritize tasks, meet deadlines, and manage time effectively in a fast-paced retail environment.
Please note, this is for our satellite client in the Bensalem area, not our corporate headquarters Job Type:
Full-time Pay:
$700.
00 - $900.
00 per week
Benefits:
Health insurance Schedule:
8 hour shift Monday to Friday Weekend availability Ability to commute/relocate:
Bensalem, PA:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Do you have a reliable form of transportation? Do you have full time availability, including one weekend day? Can you travel up to 30 miles to our retail locations?
Experience:
Microsoft Office:
1 year (Preferred) Sales:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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