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Outlet Host/Hostess - (JW10792)

Responsibility to ensure the smooth ?front of house? operations.
Promotes a sophisticated and upscale dining experience for customers by creating a polished and accommodating first impression. Adheres to all Parx Casino service and operating standards.
Must be R.A.M.P and T.I.P.S certified
Ensure the room is clean and tidy, ready for opening. Perform all pre and post meal set-up and close down work.
Answers the phone within three rings, makes reservations and provides service and assistance to customers at the Restaurant entrance. All customers warmly greeted with eye contact.
Facilitates the flow of the restaurant with customer seating assignments, special requests, special occasions, station assignments, employee breaks, etc.
Monitors table to ensure correctly set with all utensils, cutlery, glassware, condiments, etc... in place.
Possesses thorough knowledge of menu and daily special items and recommends food and wine selections to customers. Presents menu from the left side after guest has been seated.
Ensure all POS procedures are followed correctly and ensure ?open table? reservation policy is followed.
Possesses comprehensive knowledge of all of the services, promotions, and events that Parx Casino has to offer at any given time. Ensure servers are briefed regularly.
Ensure all Alcohol Awareness policies are observed by servers. Be aware of all ?Dram Shop? ramifications.
Handles customer complaints, and, if necessary, solicits involvement and support from supervisor.
When necessary assists servers and server assistants in servicing tables.
Regularly walk the restaurant floor and ensure total customer satisfaction. Ensure it is clean and tidy at all times.
Be aware of the player card status of all Restaurant guests and deal with according to Company policies.
Manage all ?comp? situations in conjunction with servers.
Develop and maintain an up to date knowledge of all Company events and promotions and ensure Restaurant Servers and Bus Persons are briefed accordingly
Performs all other duties as assigned.
Qualifications
1. High School Diploma or G.E.D. required.
2. Excellent interpersonal skills, organizational and planning skills, and strong communication skills. Excellent telephone etiquette skills.
3. Must be able to stand and walk for a full 8 hour shift. Must be able to work all shifts, and weekends/holidays as required.
4. Must be able to communicate effectively in English, both verbally and through written communications.



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