Player Services Representative - (BK10590)

Provides fast and friendly gaming services including making change for players, verifying that machines are well maintained, enrolling players in our customer rewards program, and promoting Parx Casino events and offerings.
Understands and responds to customer service requests registered via slot dispatch, slot candle lights, radio, and face to face requests in correct ?priority? order.
Possesses thorough knowledge of game types.
Verifies and countersigns hand paid jackpots in accordance with current gaming regulations.
Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs.
Carries a bank/wallet, and balances wallet accurately at the end of each shift.
Handles customer complaints, and, if necessary, solicits involvement and support from supervisor.
Performs all other duties as assigned.
1. High School Diploma or G.E.D. required, Bachelor's Degree preferred. 2. Must be able to communicate effectively in English, both verbally and through written communications and possess excellent organizational and planning skills. 3. Must have basic data entry and math skills. Applicants must also be able to use a computer and type 25 wpm or better. 4. Ability to lift, push, pull, carry, bend, kneel, grip tools, walk, and stand for a full 8 hour shift. 5. Must be able to work all shifts, and weekends/holidays as required. 6. Must be knowledgeable of all federal, state and local regulations relevant to slot operations.

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