Collections Supervisor


Daily Job Functions/Primary Duties: Collection Management Univest Capital

1. Contact:

  • Monitor delinquency trends and call reports to insure adequate effort is being used to collect past due accounts
  • Handle accounts that are more seriously delinquent or have larger balances and require more sophisticated handling

2. Administrative:

  • Oversee that collectors are filing dunning letters and correspondence from and about delinquent customers.
  • Oversee the processing of pay-off requests obtained from accounting, forward the information to the lessee and maintain record of quote in Dollars (system) comments and process lien release requests
  • Chair the Collections Committee s monthly delinquency/charge-off meetings
  • Draft, review and update departmental Policy and Procedure Manual

3. Operational:

  • Review incoming correspondence and distribute, send out letters and correspondence as needed
  • Update Dollars (system) collector notes for any follow-up calls

4. Post Charge-off Account Management:

  • Coordinate with vendors, asset recovery companies and others to repossess and remarket equipment
  • Work with attorneys to prepare and manage suits as directed by Collections Committee
  • Oversee all phases of litigation management including selection of counsel, collections performance and legal costs
  • Verify proofs of claim are filed timely in bankruptcies except no-asset Ch. 7 filings
  • Ensure lititgation account list with status and action plans is accurate and current

Ability to coach and develop a staff

Perform additional duties as assigned

Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct


  • Excellent written, verbal, negotiation and relationship management skills
  • Bachelors degree in a business field, and at least 10 years of experience collecting small business accounts including responsibility for workout accounts, litigation, bankruptcies and collection agency management
  • Experience recruiting, motivating and managing collections staff
  • Experience with issues related to secured lending including collateral liquidation, repossessions and UCC filings
  • Experience managing multiple information technology programs to collect different loan and lease products
  • Innovative, efficient, able to multi-task, demonstrated analytical ability, sound decision-making and background in a fast-paced environment
  • Exposure to credit, loan origination, servicing, and core processing systems in addition to other ancillary software programs, such as Microsoft Office Suite
  • Demonstrated success in working with a variety of teams, and ability to influence at all levels of the organization
  • Demonstrated success in working with attorneys in the collecton process
  • Financial Services Industry and/or Legal experience is a plus

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