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Assistant General Manager

Overview
Overview of Position:
AGM I provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members' abilities and competencies, meet and exceed the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.
Responsibilities
Principal Duties and Responsibilities:
Guest Service
Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints/concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards
Conduct store tours
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Sales
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
Production
Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot, and assess any production or equipment problems
Safety and Sanitation
Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
Equipment
Oversee proper upkeep of store facility and equipment
Personnel
Assist the General Manager in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices
Accounting
Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
Accounting tasks such as counting and depositing revenues.
Assist General Manager in completing required corporate reporting documentation, both financial and operational
Manage company resources responsibly including inventory control
Manage financial duties
Protect company assets
Leadership
Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel
Qualifications
Essential skills and Experience:
High school or GED required
Must be at least 21 years of age
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Completion of Krispy Kreme AGM Development Course
Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
Must meet Krispy Kreme driving standards (three year clean driving)
Pass a pre-employment drug screen and criminal background check.
Must have availability to work weekends.
Nonessential skills and Experience:
Post secondary education strongly preferred
Physical Demands and work environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity
Carrying ?Writing ? Bending ? Stooping ? Grasping ? Standing ? Climbing
Twisting ?Sitting ? Filing documents ? Walking ? Driving
Sweeping ?Lifting ? Pushing/pulling ? Using telephone and fax machines
Communicating with customers and co-workers
Physical Requirements
Lifting up to 75 pounds occasionally
Physical activity is sporadic
Involves periodic travel
Visual/Audible Acuity Requirements
Must be able to meet requirements for a driver's license.
Working Conditions:
The worker is subject to inside and outside environmental conditions.
Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer.


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