Customer Service Representative - Entry Level

Our client, one of the area's fastest growing companies, is looking to expand their client services division. Will consider experienced client service representatives or candidates with retail / serving  experience looking to move into a corporate facility and setting. 
.The ideal candidate will be passionate, positive, determined and focused. You must have a willingness to learn, grow and provide industry leading customer service (and have fun doing it!). Professionalism and empathy are vitally important to our brand

Customer Service Representative Job Duties:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.

  • Excellent team player; proven ability to apply innovative ideas and critical thinking

  • Use telephones to reach out to customers and verify account information.

  • Greet customers warmly and ascertain problem or reason for calling.

  • Cancel or upgrade accounts.

  • Assist with placement of orders, refunds, or exchanges.

  • Advise on company information.

  • Take payment information and other pertinent information such as addresses and phone numbers.

  • Handle changes in policies or renewals.

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